Efficient, reassuring service

Dear Tracey,
I would just like to say a huge thank you to both yourself and Richard. Throughout this whole, long, process of selling my flat to move into our dream home we have encountered many people. Lots of mistakes have been made, monies paid and we have began to feel resentful and disgruntled by some of the service we have received. The two of you have provided such an efficient, reassuring service that I just cannot thank you enough. I will certainly recommend you to anyone in my position in the future. Keep up the good work, it is much appreciated.
Thanks again,
Lucie Taylor