07/08/2023
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The person was actually very helpful so that was a nice surprise!
Good morning Tracey
Just wanted to say that following your guidance I called up this morning and got through within 2 minutes, paid the fee and they found the email with the documents which was forwarded to the redemption team. The person was actually very helpful so that was a nice surprise!
Thank you very much to both you and Richard.
Kind regards
Ross